Sharing Your Expertise

Sharing Your Expertise

Recently, my bridge partner and I were contacted by Bridge Canada to inform us we had qualified to represent our section at the North American Bridge Championships in Dallas, Texas. We leave on March 25th.

We were excited at the opportunity to face this significant challenge again, as we did last year in St. Louis. This year is different. We thought last year was luck. We were a little overwhelmed by the experience and did not ...

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What is Outstanding Customer Service?

March 17/14 —

We are all customers at one time or another and we all would prefer to receive exceptional customer service. What is exceptional service and do we recognize it when we see it? I believe it has something to do with exceeding customer expectations.

One such experience recently happened to me. I was sitting with special friends on the shores of the Pacific Ocean in Hawaii, eating lunch and watching the powerful ...

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The Snow Storm

Connecting During Times of Trouble

2014 is well underway and so far the weather has been all winter all the time. Cold, snow, wind – I know this is January, what should we expect, but the prolonged cold has been challenging.

I had the opportunity to drive my grown-up daughter from Winnipeg to Boston at the beginning of the year. I can’t remember the last time I had 30+ hours to sit with her and talk about life. She needed to get ...

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Year End Reflection

Justin-John Twins GameYear end – a hurried time with lots of hustle and bustle? Or a time to reflect on what has happened in the past year? Some people are good at taking stock and reflecting on what has been, while others are not. And it may well depend on one’s commitments. Regardless, it seems to me that reflecting on past successes, failures ...

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