What is Outstanding Customer Service?

March 17/14 —

We are all customers at one time or another and we all would prefer to receive exceptional customer service. What is exceptional service and do we recognize it when we see it? I believe it has something to do with exceeding customer expectations.

One such experience recently happened to me. I was sitting with special friends on the shores of the Pacific Ocean in Hawaii, eating lunch and watching the powerful ...

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The Snow Storm

Connecting During Times of Trouble

2014 is well underway and so far the weather has been all winter all the time. Cold, snow, wind – I know this is January, what should we expect, but the prolonged cold has been challenging.

I had the opportunity to drive my grown-up daughter from Winnipeg to Boston at the beginning of the year. I can’t remember the last time I had 30+ hours to sit with her and talk about life. She needed to get ...

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Year End Reflection

Justin-John Twins GameYear end – a hurried time with lots of hustle and bustle? Or a time to reflect on what has happened in the past year? Some people are good at taking stock and reflecting on what has been, while others are not. And it may well depend on one’s commitments. Regardless, it seems to me that reflecting on past successes, failures ...

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Momentum Forward

Momentum Forward

Was summer the experience you were planning or hoping for? The pace changes for many in the summer and I am no different. I spend more time in nature which I find cleanses the soul. The number of commitments, at least for me, reduces to a slower pace in the summer so I find more time to figure out what I really want to accomplish.

During this lull in the action this summer, I found the will ...

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