March 2017 Update

Life is good. I know I say that all the time but hey – I’m still here and life is good! A lot of wonderful things are happening and I will share some of them with you here.

The picture is me throwing out the ceremonial first rock for the Iron Man Outdoor Curling Bonspiel in support of the Heart & Stroke Foundation.I was asked to be a spokesperson/honoree for the 2017 bonspiel and it was fun. Being driven ...

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Is Customer Service Alive and Well?

Where do you conduct business and you feel like a valued customer? Chances are that organization provides a level of customer service that appeals to you.

I view customer service much like having someone over for dinner.  You welcome your guests when they arrive, you provide a fun and engaging evening including good food, and when they leave you invite your guests to come again. Customer service in any business or organization could be essentially the same!

I know for sure that ...

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Sharing Your Expertise

Sharing Your Expertise

Recently, my bridge partner and I were contacted by Bridge Canada to inform us we had qualified to represent our section at the North American Bridge Championships in Dallas, Texas. We leave on March 25th.

We were excited at the opportunity to face this significant challenge again, as we did last year in St. Louis. This year is different. We thought last year was luck. We were a little overwhelmed by the experience and did not ...

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Making Contact At The Printers

John’s new book is in production. Find out more about it.

No matter what your goal, connecting in a meaningful way with people is paramount to your success. Making Contact offers real-life tools to help you achieve these goals whether you want to be part of successful teams, provide better customer service, be a dynamic leader, or simply connect more easily with people that matter to you. From how to create a positive environment to the thought provoking conclusion called Love ...

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