Communication

October 28, 2011
Connecting with people is complicated in so many ways because there are plenty of variables at play. The setting makes a difference. Do you connect in the same way when in a social setting, at work, at home or at a funeral? Personalities, comfort levels, age and environment can also make a difference. Can you connect the same way with introverts and extroverts; with detail-oriented people and those who operate using only general parameters and few details; or with people from different age brackets?

The answer is yes and no. Yes, there are many similarities in how one connects in any situation regardless of who they are interacting with, and no, you must connect differently at times with people depending on the situation and people involved. If it was easy, everyone would be great at it and seldom would we have regrets on how we interacted with someone in any given situation.

My plan is to share my thoughts and observations in my upcoming blogs that will recognize or highlight important aspects of connecting with people. The blogs will be fun and informative. I welcome your comments.

And since we are in the midst of the World Series, let’s start there and talk about communication. A most bizarre occurrence happened in game five of the 2011 World Series. Tony La Russa, the manager of the St. Louis Cardinals has had a brilliant managing career. Good managers plan strategy and pitching match-ups long before they happen – innings in advance. But having a plan in your mind and not communicating that plan to those that help implement it is a recipe for disaster.

That’s what happened to the St. Louis Cardinals in game five. La Russa expected certain pitchers to be ready to come in from the bullpen near the end of the game but they were not warmed up. The lines of communication were broken somewhere between what the manager wanted and how it was communicated to the bullpen. No matter how many times he had communicated properly over a 30+ year span as a manager, on this night that lack of communication was not there. And it possibly cost the Cardinals the game.

Proper communication can never be taken for granted. And if you want to be a good “contact hitter” you need to be a good communicator!

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